Saturday, August 12, 2006

A Tale of Two Bees

...the Jollibee in Powerplant stings, while the Jollibee in Guadalupe soars...

It was the best of Bees, it was the worst of Bees. One lay at the heart of cosmopolitan grandeur, the other lay at the heart of metropolitan bourgeoisie. But alas! None has ever experienced a discrepancy as great as that which struck the two artificial Bees. The supposedly classy Bee was yet the more obnoxious, stinging its victims with helplessness and a feeling of impending loss. The supposedly un-classy Bee was yet the more hospitable, spreading its nectar far and wide with super speed and unprecedented efficiency.

The first Bee can be found, as of the moment, in a little mall called Powerplant. The second Bee can be seen hovering about Guadalupe, near the MRT station. For those who are getting annoyed with this parallel way of blogging, what I'm saying is simply this: the Jollibee in Powerplant stings, while the Jollibee in Guadalupe soars above expectations.

It would not be difficult to find the irony in this. The rich patrons frequenting the Powerplant mall would not be so keen with unresponsive waiters, wrong orders, and spilled drinks. In other words, they are less tolerant with inefficiency than those, say, frequenting the Jollibee in Guadalupe. One would expect a fantastically efficient staff in all Jollibee outlets, but even more so in places where standards are exceedingly high. Unfortunately (and how unfortunate I was, indeed), this is not the case in Jollibee Rockwell. Jittery, slow, caricatures of blunder: these are but few of the negative terms to describe the staff.

On the other hand, the people manning the Guadalupe branch of Jollibee are icons of cleanliness, friendliness, and most important, efficiency. Anyone who buys their food there would never have to wait for their food for long; will be informed if the food is going to take some time; and will be given, more or less, an accurate estimation of the time that's going to be needed for waiting. The waiters and servers themselves are courteous, quick-minded, and don't look as though their grandmothers have died last night. Without fear of stepping into the boundaries of hasty generalizations, I would have to say that they are the best staff I have ever encountered in fastfood outlets. More power to them.


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